Services
Floor and Carpet Care in New York
Floor care is periodic restoration, not nightly cleaning. Nightly work removes soil from the surface; restoration addresses what has bonded to it or worn it. Both are needed, and a specification containing only the first will deteriorate visibly over months.
This is the single most under-specified item in commercial cleaning, and the reason premises that are cleaned diligently every night still look progressively worse.
The Distinction That Matters
Nightly cleaning is soil removal. Restoration is the periodic work that deals with what nightly cleaning cannot: soil that has bonded into carpet fibre, finish that has worn through on hard floors, edges and corners that a nightly route never reaches properly. They are different operations with different equipment and different frequencies, and a contract that folds the second into the first without a stated rotation has not really included it.
Ask About the Finish Before the Price
Engineered and coated floors are damaged by products that were entirely safe on the material they replaced. A contractor who cannot tell you what will be used on your specific finish is a larger risk than one who quotes slightly higher, because the cost of a damaged floor exceeds any plausible difference between two cleaning proposals.
Frequency Follows Traffic, Not the Calendar
A retail floor on a busy corridor and an office floor of the same area do not need the same rotation, and neither does the entrance area compared with the back of the same premises. Restoration frequency should be set by zone against the traffic each zone actually carries. Entrances and circulation routes need it most; enclosed offices need it least.
What Is Included
- Carpet extraction on a stated rotation
- Hard-floor maintenance appropriate to the finish
- Strip and refinish where the floor type requires it
- Entrance and high-traffic zone restoration at higher frequency
- Spot and stain treatment
- Product confirmed against the specific floor finish before use
What Is Not Included Unless You Ask for It
This list is here on purpose. When a client and a contractor fall out, the cause is almost always an item each side believed the other had taken care of. Reading it now costs a minute; discovering it in month three costs considerably more.
- Repair, replacement or refitting of damaged flooring
- Grout replacement or tile repair
- Subfloor and moisture issues
- Restoration of finishes the manufacturer prohibits treating
- Nightly floor cleaning, which sits in the recurring contract
Get This Specified
Tell us about the premises and we will attend, survey them, and set out the scope, the exclusions and the labour-hours behind the figure in one document.
Floor & Carpet Care — Request a Survey
We attend, survey the premises, and set out the specification and the labour-hours behind it in writing.
Every enquiry receives a reply. Where your managing agent requires a Certificate of Insurance or vendor registration before access is granted, we complete that paperwork ahead of the first shift.
Floor & Carpet Care: Frequently Asked Questions
How often should carpet be extracted?
By zone rather than uniformly. Entrances and circulation routes need it considerably more often than enclosed offices. A single frequency applied across a whole floor over-treats most of it and under-treats the part everyone sees.
Will you confirm the product before using it?
Yes, and you should require that of any contractor. The wrong chemistry on an engineered or coated finish causes damage that costs more than the entire cleaning contract.
Request a Survey of Your Premises
Tell us the nature of the premises and the hours during which they are available. We attend, survey them, and set out the specification and the labour-hours behind it in writing.